Refund Policy
Refund Policy & Satisfaction Guarantee
Last updated: 2025-12-22
# 1. Legal Warranty (Québec)
AllerClip™ products are covered by the legal warranty provided under the Civil Code of Québec and the Consumer Protection Act.
This warranty provides, among other things, that products must:
- be fit for the purposes for which they are ordinarily intended
- correspond to their description
- remain durable for a reasonable period of time considering their price and intended use
Nothing in this policy limits or excludes these legal rights.
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# 2. 30-Day Satisfaction Guarantee
At AllerClip™, we want you to try our products with confidence.
If AllerClip™ does not fit your daily routine, you may request a refund within 30 days of receiving your order, subject to the conditions outlined in this policy.
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# 3. Eligibility for Refund or Replacement
A refund or replacement may be offered in situations including, but not limited to:
- manufacturing defects
- product damaged upon delivery
- product unfit for normal use
- product not matching its description
- requests made under the 30-day satisfaction guarantee
Damage resulting from, including but not limited to:
- improper use
- product modification
- normal wear and tear
- misuse or unintended use
is not eligible for refund or replacement.
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# 4. Required Proof
To evaluate a request, the customer may be asked to provide:
- clear photos of the product
- a short video demonstrating the issue, if necessary
- proof of purchase
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# 5. Procedure
Customers must contact support@allerclip.com describing the issue or request.
Our team will review the situation.
Depending on the circumstances, AllerClip™ may offer:
- a replacement
- a refund
- another appropriate solution
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# 6. Returns
In some cases, returning the product may be required.
Return instructions (shipping label, fees, return address) will be provided when applicable.
In certain situations, no return will be required.
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# 7. Processing Times
Requests are processed within a reasonable timeframe after receiving the required information.
Once approved, refunds will be issued using the original payment method.
Bank processing times may vary depending on the customer’s financial institution.
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## 8. Personalized Products
Personalized or custom-modified products are generally not eligible for return or refund, except in cases of defects or non-conformity, in accordance with applicable law.
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# 9. Contact
For any request related to refunds or the satisfaction guarantee: