Privacy Policy and
cookies
Last updated: 2026-03-15
This Privacy Policy describes how AllerClip™ collects, uses, stores, and protects personal information in accordance with the Act respecting the protection of personal information in the private sector (Law 25 – Québec).
1. Person Responsible for Personal Information Protection
In accordance with Law 25, AllerClip™ has designated a person responsible for the protection of personal information.
Responsible person: Yohann Grondin
Email: support@allerclip.com
2. Personal Information Collected
We may collect the following personal information when you use our website or make a purchase:
• First and last name
• Email address
• Phone number (if provided)
• Postal address and shipping information
• Information related to your user account (if applicable)
• Payment information (securely processed by third-party providers)
• Technical information: IP address, device type, browser, pages visited
• Cookies and browsing data
3. Purpose of Collection
Personal information is collected in order to:
• Create and manage your customer account
• Process your orders and ensure delivery
• Communicate with you regarding an order, service, or technical support
• Improve the performance, security, and user experience of the website
• Personalize content and offers presented to you
• Comply with legal, tax, and accounting obligations
4. Consent
By using our website, creating an account, or making a purchase, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.
You may withdraw your consent for certain uses at any time, subject to legal obligations.
5. Sharing of Personal Information
We only share the necessary information with essential service providers, including:
• Payment processing services
• Shipping services
• Website hosting (Wix)
• Technical and security services
These providers only have access to the information necessary to perform their functions and are required to protect the confidentiality of personal information.
No personal information is sold or shared with unauthorized third parties.
6. Hosting and Transfers Outside Québec
Personal information may be hosted outside Québec, including through Wix infrastructure, in accordance with Law 25 requirements and contractual safeguards designed to ensure an adequate level of protection.
7. Cookies and Similar Technologies
The website uses cookies to:
• Ensure proper site functionality (shopping cart, user accounts)
• Analyze website performance and usage
• Improve the user experience
Certain non-essential cookies may be used with your consent to analyze website usage and improve services. You can manage these cookies through the cookie banner or your browser settings.
We may use web analytics tools provided by third parties to better understand how the website is used and to improve our services.
8. Retention of Information
Personal information is retained:
• For the time necessary to fulfill the purposes described above
• In accordance with applicable legal obligations
Once retention periods expire, the information is securely deleted or anonymized.
9. Security of Information
We implement reasonable technical and organizational security measures, including:
• Secure hosting through Wix
• Restricted access to personal information
• Protection against unauthorized access
Despite these measures, no method of transmission or storage is completely secure.
10. Privacy Incidents
In the event of a confidentiality incident presenting a serious risk of harm, affected individuals will be notified in accordance with Law 25 requirements, and the appropriate authorities will be informed when required.
11. Your Rights
In accordance with Law 25, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of certain information where permitted
• Withdraw consent for certain uses
• Obtain a copy of your personal information in certain cases
To exercise your rights or submit a complaint:
12. User Account
If you create an account on our website:
• Certain information is required for authentication
• Data may be used to personalize your experience
• You may request deletion of your account at any time
13. Policy Changes
We reserve the right to modify this Privacy Policy at any time.
The updated date will appear at the top of this page.
If significant changes are made, users will be notified in an appropriate manner.
14. Contact
For any questions regarding this Privacy Policy: